Clinical Business Analyst Level II - SUD Acute Care Services, MPA Behavioral Health Administration *Grant Funded*

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

• Oversee data reporting for all H+H SUD acute care-funded initiatives within H+H SUD programs as well as those managed through the Office of Behavioral Health (OBH).
• Oversee development and optimization of SUD acute care services dashboarding, Epic electronic medical record (EMR) clinical documentation tools, and reports to inform QI and satisfy grant funding deliverables.
• Provide data validation, especially for totals, rates, and additional statistical statements published in reports and dashboards.
• Provide descriptive and analytical reports, including tables, graphs, and figures; adhere to deadlines for regular periodic reporting and fulfill ad hoc requests for targeted data and analyses.
• Partner with dashboard/report sponsors to gather requirements, document business processes and workflows, and explore potential solutions with the service delivery teams.
• Interview end users and stakeholders to assess business and clinical needs; create business, functional, and technical requirement documents based on captured data and, in accordance with departmental protocols and standards.
• Create data solutions that support the stakeholder's need for report generation, automation, scripting, coding and/or troubleshooting.
• Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
• Communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
• Verify that solutions meet business, compliance, and technical requirements prior to publication.
• Provide SUD acute care service project management assistance with the development, implementation, and optimization of programmatic workflows.
• Plan, organize, facilitate, and lead meetings and workgroups around SUD data and assigned workflows; oversee and execute follow-up activities.
• Liaise with academic or other partners to support programmatic evaluation/research.
• Participate in behavioral health/SUD departmental and interdepartmental meetings.
• Contribution to peer-reviewed publications and conference presentations on SUD service interventions, highlighting outcomes and informing best practices for future programming.
• Other duties as assigned by supervisor and departmental leadership

Minimum Qualifications
1. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Minimum 2 years of experience gathering and documenting business, clinical, and/or functional requirements for software applications development and implementation in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area
• Experience with or exposure to data analysis in SQL, SAS, R, Python, Microsoft Excel, and Tableau
• Experience analyzing EMR-derived data is a priority
• Experience working effectively in a public hospital setting or a closely related field including long-term, acute, ambulatory care, medical service administration, public administration, or within substance use programming

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs