JOB SUMMARY

The Product Support and Data Quality Manager is responsible for providing managerial oversight and support for product and data quality processes for assigned systems that support clinical research at the Sidney Kimmel Comprehensive Cancer Center (SKCCC). Data quality responsibilities are focused on ensuring that SKCCC can satisfy clinical research related reporting needs for operational reporting, the Cancer Center Support Grant (CCSG), and the NCI's Clinical Trials Reporting Program (CTRP). Product support responsibilities are focused on implementing new systems and ensuring effective use of systems that support clinical research activity at SKCCC .

This is a mostly remote position but does require flexibility to come on-site as needed for individual projects. The position reports to the Senior Director of Research Support Services within the SKCCC's Clinical Trials Office.

RESPONSIBILITIES

Data Quality

• Oversee daily operations of data validation and data verification activities and ensure adherence to standard operating procedures (SOPs).
• Establish and update SOPs for data validation and data verification activities as data requirements evolve.
• Manage projects related to cleaning data and establishing new data requirements.
• Ensure all required data is entered in CTRP in a timely manner including initial protocol registration, amendments, protocol status changes, and other protocol data changes, as required by NCI.

End User and Product Support

• Manage Service Desk tickets assigned to the team, ensuring prompt responses and satisfactory resolution. Address tickets that require escalation.
• Manage end user training including developing, delivering, and overseeing training sessions and training materials.
• Track and monitor quality indicators to help identify areas requiring further training.
• Provide guidance to business teams on system-related workflow development.
• Ensure that new and modified workflows are documented and communicated to stakeholders. For example, when workflows or data entry requirements change, or system upgrades occur.
• Work closely with vendors to understand product roadmaps, timelines, and impact of upcoming product releases.
• Manage access to systems ensuring appropriate user role permissions and role assignments.
• Assess new products being considered for implementation at SKCCC.
• Manage deployment of new products including new software and integrations between systems.
• Maintain knowledge of vendor contracts including subscription and payment terms. Monitor activities impacting financial agreements and reconcile vendor billing.
• Review product updates to existing products and communicate updates to internal stakeholders.
• Help research staff use new and existing products (software, database, etc.) by providing technical and customer service support. Act as a liaison between research staff and product vendors ensuring that products meet user expectations and function properly.

Staff Management

• Supervise support staff including hiring, training, performance management, assigning work and workload management.
• Provide effective performance feedback through employee recognition, coaching, and disciplinary action when needed.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities; keep employees motivated and working as a team.

SKILLS and QUALIFICATIONS

• Familiarity with terminology and processes associated with the conduct of clinical research.
• Experience managing staff preferred.
• Experience with project management tools and techniques
• Experience implementing new processes
• Experience with quality assurance and quality control activities and practices.
• Experience with clinical trial management systems, preferably OnCore.
• Experience reviewing, creating, and revising policies and procedures.
• Strong written and oral communication skills.
• Strong organizational and analytical skills with the ability to analyze complex situations and make informed decisions.
• Attention to detail and proven ability to perform work accurately and efficiently.
• Demonstrated ability to work independently and with a team.
• Ability to prioritize work and multitask effectively to meet deadlines.
• Advanced proficiency with Microsoft products including Outlook, Word, Excel, PowerPoint

Qualifications

Education:

Bachelor's Degree Required

AND

Experience:

Bachelors Degree and 5 years of clinical research experience or Master's Degree and 3 year clinical research experience. 2+ years of lead/Project Management experience.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Par Reference Code

104423