Clinical Support Coordinator

Overview

Dignity Health Mercy San Juan Medical Center is a 370-bed not-for-profit Level 2 Trauma Center located in Carmichael California serving the areas of north Sacramento County and south Placer County for more than 50 years. It is one of the area's largest and most comprehensive medical centers. Dedicated to the community's well-being our staff and volunteers provide excellence in care for our patients each year. Mercy San Juan Medical Center has received recognition for being a Comprehensive Stroke Center and Center of Excellence for Bariatric Surgery along with Certificates of Excellence in Perinatal Care Hip- and Knee- Replacement.

Responsibilities

Under the direction of the designated Director or designee, the incumbent assists with the monitoring of the employees assigned to the above units to ensure a safe and secure environment for all who enter Mercy San Juan Medical Center. The incumbent also has initial responsibility for the smooth running of the various units in the best interest of patient care. Under general supervision, regularly performs a variety of supervisory and complex duties, as outlined below, involving review or processing which regularly requires the interpretation and application of specialize technical or program knowledge and exercises a high degree of independence, initiative and originality with little day-to-day supervision.

• Greet customers (vendors patients staff volunteers and physicians) in person and on the phone providing information taking messages scheduling appointments and or referring to appropriate individual or department.
• Receive and process complaints and feedback from patients families physicians and staff. Collaborates with management for resolution.
• Research and assist in development of capital and operating budget.
• Maintains administrative control of a variety of records and files including confidential and legal documents related to employees and patients.
• Review aggregate and trend Unit specific data/suggest/develop and resolve problems.
• Research reason(s) for unfavorable productivity numbers as requested by manager/designee.
• Administrative support for the directors manager supervisors and Clinical Educators as required: word processing form development spreadsheet preparation filing processing invoices/purchase requests cost recovery billing ordering supplies copying distributing minutes scheduling appointments preparing memos and reports correspondence and revisions to policies and procedures.
• Coordinate work orders for department renovations/improvements.
• Monitor units for Joint Commission/regulatory compliance. Follow up with management to resolve issues.
• Reviewing and trending of logs collect and analyze QI data.
• Performs other related duties as assigned or requested in a professional manner.
• Enter data into spreadsheets as assigned.
• Manage calendars schedule/arrange meetings and catering.
• Maintain attendance records and prepare data documentation for disciplinary actions for managers.

We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident Critical Illness and Identity Theft
• Adoption Assistance
• Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Retirement Programs
• Wellness Programs

Qualifications

Minimum Requirements:

• 5 years experience in a health care setting
• Strong database management experience

Special Skills:

• Proficient in Microsoft Office Suite of applications expert level preferred