Overview

Are you ready for what's next, now?

We're looking for a Collections Specialist for our office in Alpharetta, GA. The position is fulltime. You'll join an awesome team to support our growing customer base.

About the Role

The Collections Specialist will be part of the Finance Team based in our Alpharetta Office and will report directly into the Collections Team Lead. The Collections Specialist will work as part of a team responsible for cash collections and assessment of customer credit worthiness. They will manage our Accounts Receivable portfolio to ensure timely collection on these accounts, including pursuit of past due accounts.

In this role you will:

• Generate an aging report weekly to initiate making collections calls on all past due accounts.
• Drive targeted decrease in DSO, through structured, active pursuit of customers to collect outstanding debt, primarily by telephone and email.
• Develop and maintain good working relationships with customers via regular contact, either by telephone or email.
• Manage customer queries and investigate as required to resolve any invoice queries.
• Follow up with customer if allocation queries arise.
• Work with Team Manager, Finance to compile weekly reviews for all accounts receivable ledgers.
• Escalate customer billing disputes or customer issues to Team Manager, Finance or Finance Director.
• Prepare credit requests as necessary.
• Research short paid invoices and overpaid items.
• Reach monthly targets.

About you:

This role typically requires 2-4 years of related experience.

To be ahead of the pack, you might have:

• Strong communication skills are essential
• Ability to operate on own initiative
• The candidate will have at least two years' experience in a busy and fast-paced environment.
• Proficiency in Excel and Word Processing required.
• The candidate will need to be self-motivated and have the ability to work autonomously to agreed targets as well as part of a team.
• Attention to detail is highly important and a structured methodical approach is necessary.
• Successful candidates must have the maturity and ability to work on their own initiative in a fast-paced environment while maintaining quality of work and effective working relationships with both internal and external customers.

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." -TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.