Compliance Officer Advanced (DOT/GO/MODAL #10111959)

$23.07 - $36.91 Hourly

$47,989 - $76,782 Annually

This position is a Pay Band 65

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

The New Mexico Department of Transportation (NMDOT) provides a safe and efficient transportation system for the traveling public while promoting economic development and preserving New Mexico's environment.

Why does the job exist?

Purpose of this position is to ensure that commercial vehicles are in compliance with State Statute and Regulations by reviewing and analyzing permit applications to enter and drive in the State of New Mexico.

This process includes providing exceptional customer service in a port of entry to assist with the process of obtaining a permit.

The position also provides support in troubleshooting various issues throughout the application process, and must coordinate major transports and determine best routes throughout their travels across the State of New Mexico, to include escorts when necessary.

How does it get done?

This position involves collecting revenue and fees from the Commercial Motor Vehicle Industry.

In addition to collecting taxes and fees to ensure compliance by carriers moving through New Mexico, exceptional Customer Service by the Port of Entry staff is critical to upholding the NMDOT Mission/Vision.

Utilizing various office skills to include answering telephone calls and assisting carriers professionally over the phone and in person at the port. Work with carriers to ensure safe routes, review paperwork, and calculate trip taxes.

Various resources and training are available to ensure efficiency.

Who are the customers?

NMDOT employees and commercial vehicle drivers.

Ideal Candidate

The ideal candidate will have preferred experience/education in the following areas:

* Experience in supervisory and customer service roles.
* Adequate knowledge of New Mexico State Statute Title 18 with the ability to interpret state law.
* Strong experience and focus on customer service.
* Ability to multitask.

Minimum Qualification

Minimum Qualifications
Bachelor¿s degree in Business Administration and two (2) years of experience in investigations,
regulation, policy, statutory, and/or contract compliance. Any combination of education from an
accredited college or university in a related field and/or direct experience in this occupation
totaling six (6) years may substitute for the required education and experience.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course certificate from the State of New Mexico or must pass and receive a Defensive Driving Course certificate as a condition of continued employment.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 50lbs.

Supplemental Information

Do you know what Total Compensation is? Click here

Agency Contact Information: Desmond Griggs (575) 403-5303. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.