Computer Support Specialist

Description
Leidos is seeking a Computer Support Specialist with an active TS/SCI clearance to join our team in Suitland, MD. In this role, you will provide you will use your experience to support the Office of Naval Intelligence (ONI) in computer installation and break/fix, relocation, repair, and inventory control/property management primarily at the National Maritime Intelligence Center (NMIC) in Suitland, MD and the Pentagon, as well as several other facilities in the National Capital Region.

As key member of the Systems Administration team, you will manage and support civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations by providing subject matter expertise in the existing areas of IT hardware installation (including some server installation and racking), relocation, repair, removal, and destruction.

Your daily activities will directly impact real-world operations and assist in implementing and leveraging the latest capabilities of various cutting-edge systems and develop technical solutions to problems that are complex and not always immediately identifiable to timely meet customer's objectives. This is an opportunity you won't want to miss! Join us today and be part of a dynamic team dedicated to making a difference.

Great News! Program is now offering additional Paid Time Off or a Sign-on Bonus!

What Will You Do:

• Provide subject matter expertise in supporting the Government and Military technicians in the existing areas of IT hardware installation (including some server installation/racking), relocation, repair, removal, and destruction. This also includes installing software, and supporting meetings, briefings, and conferences.
• Support the Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
• Assist in the development, documentation, and execution of a Technical Refresh Program (Tech Refresh) for all government IT assets to include recommending technical and functional specifications and product line model selection for Tech Refresh of desktop computers, printers, and peripheral hardware.
• Update, document, and deliver on-the-job training materials, quick reference guides, task checklists, and standard operating procedures supporting this task.
• Coordinate with other teams (e.g. Networks, Telephony, VTC) whenever assistance is needed to complete the job and resolve the Remedy ticket.
  Occasionally utilize personal vehicle to travel to all NCR sites to perform the execution of customer Remedy tickets requirements.
• Document system configuration and inventory of IT assets.

Basic Qualifications:

• Active DoD Top Secret/SCI clearance.
• A High School diploma or equivalent with 5+ years of related work experience, Associates degree with 3+ years of experience, or Bachelor's degree with 2+ years of experience.
• Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain within 30 days from offer of acceptance.
• 5+ years of demonstrated experience in the maintenance and repair of Windows, based infrastructure.
• Experience with the Remedy Action Request System or Equivalent.
• Proficiency in Microsoft Automation Tools (Word, Excel, PowerPoint, Project, and SharePoint).
• Ability to write and speak clearly when exchanging information with customers in person, e-mail, web-based text chat, or other written documents.
• Experience in using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults to resolve the commonly reported basic problems.
• Must have a reliable vehicle and a valid driver's license as up to 10% may be required in the within the local DMV area.

Preferred Qualifications:

• Associates degree or higher from an accredited college or university
• Experience with rack-mounted server hardware, physical networking, and peripherals.
• Experience configuring Nortel/Avaya and Cisco VOIPs phones

NITESONI
EIO2024
Original Posting Date: 2024-07-23While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.