The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Consumer Services Coordinator to join our team. Under the direction of the practice manager and the team leader, this position monitors and maintains interest list for Long-term care Services and supports waiver programs in the Community Services Interest List (CSIL) application on the HHS Enterprise Portal. Home and Community-based Services (HCS) and Texas Home Living (TXHML) interest list for the area served by the Harris Center of Harris County, Interest List monitoring includes explanation of services and supports, adding individuals to the interest list, removing individuals from the Interest list, completion of biennial contacts, completion of transfer and counties changes.

Your role in action:

• Maintains HCS/TXHML Interest list.
• Maintains MR Divisional Interest list.
• Provides information regarding the HCS/TXHML and other MR programs.
• Referred individuals on MR divisional interest list to for intake.
• Documents activities as outlined in the HHSC Local Intellectual and Developmental
• Disability handbook (LIDDA) Interest List manual.
• Attends required unit, departmental and divisional meetings, and functions.
• Adhere to the Harris Center and Unit policy and procedures.
• Performs other duties as assigned

What qualifications you will need:

Education:

• High School Diploma or General Education diploma

Experience:

• Two (2) years of related experience.

Knowledge, Skills & Abilities:

• The person must have well-developed interpersonal, organizational, and problem solving skills, and be a team player with a desire to provide a high level of customer service.
• Possess strong verbal and written communication skills, and interact effectively at all levels within the organization.
• Should have excellent written and verbal communication skills. Should have the ability to learn and understand a variety of management information systems needed to effectively manage the interest lists and have the ability to maintain absolute confidentiality of all work-related matters.

What we have to offer:

The HARRIS CENTER offers competitive salary, excellent benefits package, retirement plans with company matching, prior service credit towards generous PTO accrual, outstanding wellness programs and professional development.

Employees can also take advantage of business casual dress code, corporate discounts, and gym memberships. New hire referral bonus, discounts are also available on an optional basis. These include mobile phone service, fitness centers and other wellness amenities.

What else you should know:

• This position is associated with position #3019.
• This position is located at 9401 Southwest Fwy. Houston, TX 77074.
• This position is funded through a specific grant and is subject to the availability of these funds. The employment term
  is tied to the duration of the grant, with potential for extension depending on future funding.

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The HARRIS CENTER provided care to over 79,000 people in fiscal year 2019 and has an annual budget of over $275 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 42 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,300 employees, The HARRIS CENTER is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.