Contractor - IT Operator (Data Center Technician)

**Onsite, fulltime. Equinix DC15 data center (Ashburn, VA)**
Job Title: ISD Technician (Data Center Management)
Basic Purpose
Provide onsite technical support for Navy Federals data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Responsibilities
• Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine
• Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine
• Data Center staging, deployment, and logistics/asset management support - Basic/Routine
• Site builds & refreshes, while meeting current quality standards- Basic/Routine
• Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting- Basic/Routine
• Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine
• Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine
• Ability to terminate Cat 6 cabling- Basic/Routine
• Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in
• Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in
• Troubleshoot and escalate incidents and problems- Basic/Routine
• Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine
• Provide status reports on active or resolved issues -Participates in
• Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine
• Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine
• Experience with power distribution units (PDUs), load management - Basic/Routine
• Familiar with NEMA and IEC power connectors- Basic/Routine
• Familiar with Data Center containment solutions- Basic/Routine
• Work with others to update and document procedures -Participates in
• Write, and maintain, detailed site reference documentation -Participates in
• Cognizant of Data Center Safety Standards - Basic/Routine
• Lift equipment weighing 50 lbs. - Basic/Routine
• Perform other tasks or duties as assigned or based on need- Basic/Routine
Qualifications - knowledge, skills, and abilities
• Intermediate Data Center / IT Operations experience
• Software & Hardware tools utilized to perform day to day Data Center functions
• Knowledge of LAN/WAN topologies, protocols, and standards
• Must exhibit excellent communication and grammatical skills
• Demonstrated analytical and problem solving skills
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)
• Familiar with network cabling (types, distance limitations, testing, connectors, handling)
• Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
• Familiar with server hardware and components
• Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
• Familiar with datacenter design in relation to heat dissipation and air flow
• Meticulous and obsessive about organized cabling
• Detail oriented and organized
Desired
• Bachelors degree in Information Technology or the equivalent combination of training, education, and experience
• Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues
• Advanced research, analytical, and problem solving skills

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.