TrinityRail is searching for a Customer Delivery Manager based at the Dallas, Texas campus.

This critical position will be responsible for managing relationships with an assigned set of customers with the goal of supporting the sales organization and delivering a premier end-to-end Customer Experience. This position will work across a high performing cross functional team responsible for all parts of the Customer Experience including sales, leasing, product manufacturing and project management. The successful candidate will own and deliver performance across key Customer Experience drivers including service request responsiveness, order delivery quality & timeliness and project management among other key account activities. They will be the face to the Customer and Sales while ensuring day to day operations are delivered flawlessly across the business including order fulfillment, customer service, project management, accounts receivable and contract/lease administration.

Join our team today and be a part of Delivering Goods for the Good of All!

What you'll do:

Responsible for managing all aspects of the Customer experience and relationship for a specific set of Trinity Rail Customers including:

• Own day to day account level needs for a set of Customers including fulfilling same day Customer support daily requests, order administration, project management and resolve account level items including shopping estimates, timely compliance car Customer releases and other activities tied to delivering a premier Customer Experience
• Develop strong external Customer relationships enabled through internal collaborative relationships across sales, leasing operations & product manufacturing
• Receive and manage customer inquiries concerning projects, problems, order changes, invoice variations, etc.
• Resolve issues by coordinating with company personnel; responds to customers and implements corrective action as needed
• Build proactive Customer communication protocols to manage and exceed expectations
• Identify specific account level plans to "anticipate & exceed customer needs"
• Develop core Customer Management skills including rail industry technical acumen
• Ability to handle challenging conversations (internally and externally), by creating workable solutions for the Customer and Business
  Create a "one team" mindset and environment in support of creating a customer experience culture
• Be a change agent across the team in support of delivering our overall leasing strategic plan

Qualifications
What you'll need:

• Bachelor's degree
• 5+ years proven customer relationship management experience working directly with large fortune 500 companies
• Rail industry background or leasing experience required
• Well-developed customer service skills with internal/external customers
• Positive attitude, motivated, results-oriented, resourceful
• Excellent communication and interpersonal skills for managing relationships with customers and across a matrixed organization (sales, finance, capacity planning, portfolio management, etc.)
• Strong process focus, data analytics, problem solving skills, organization, time management and prioritization skills
• Collaborative & accountable style with an ability to build strong partnerships at all levels of the business
• Seen as a role model change agent
• High energy and enthusiasm
• Strong business maturity and acumen
• Technology savvy including familiar with CRM systems, SaaS and big data