About Us:

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.

What You'll Do as a Customer Service Assistant 2:

Ohio Department of Public Safety - Bureau of Motor Vehicles/Suspensions & Licensing/ALS & Points Processing

Report in location: 1970 West Broad Street, Columbus, OH 43223

This position is currently remote (work from home) but can be subject to change to regular, in-office work.

Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal/external customer service; Listen carefully & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel/hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges; Utilize various reports & operate computer to update records & case information using various Ohio Department of Public Safety & Bureau of Motor Vehicles (ODPS/BMV) systems; Receive & independently respond to telephone & e-mail inquiries, send & receive callback requests; Maintain production to ensure continuity of work flow & verify accuracy of information.

Respond to inquiries regarding ODPS/BMV procedures & legislation in accordance with the Ohio Revised Code & Federal Legislation; Compile & provide statistical data for reports to internal & external customers; Maintain files, retain & forward documents, compose letters to in & out of state agencies; Assist other units throughout Suspensions & Licensing Services when needed; Act as unit liaison with other sections throughout the ODPS/BMV & provide training/cross training to others.

Perform other duties as assigned (e.g., attend meetings, provide training/cross training to others, special projects, operate copy/fax machine, microfilm copier, open mail, file, & deliver messages/paperwork/mail & assist other units during backlog situations, etc.).

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skill: Customer Service

Professional Skill: Customer Focus