Customer Service Coordinator (226 Days)

Dallas, Texas

Employer: Dallas Independent School District
Industry: Assistant Coordinator-maintenance & Operations
Salary: Competitive
Job type: Full-Time
Description

  • Point of contact between the Transportation Call Center and the designated Service Center to address all Let's Talk dialogues, emails, phone calls, and other customer-based inquiries
  • Research, prioritize, and follows-up on incoming issues and concerns for the designated Service Center. Promptly responds to high volume customer inquiries by providing problem resolution
  • Work as a liaison between the designated Service Center Director and staff to monitor and coordinate the timely flow of information - work deliverables, data gathering activities, material preparation, and disseminating information between team leaders and staff.
  • Communicating transportation information throughout the day to students, parents, campus personnel, transportation leadership, and other stakeholders accordingly via radio, email, telephone, or in-person
  • Assist with the general functions of Transportation Service Centers and the coordination of special projects; tracking and reporting of transportation metrics; calculating daily ridership totals for regular, CHOICE, and Special education routes
  • Assist with updating the accident management platform and maintaining of up-to-date driver credentials
  • Work collaboratively with dispatch, routing, bus drivers, bus monitors, and supervisors/managers to ensure all customer care needs are addressed and resolved in a timely manner
  • Must be able to work extended schedules, including after-hours/weekends, and occasionally travel within the District to assist Student Transportation
  • Establish and maintain good rapport with parents, community members, and campus/department personnel and ensures a positive customer experience
  • Participate in employee recruitment and retention activities
  • Team player and ability to assist with other duties as assigned


Qualifications

  • Bachelor's Degree from an accredited university preferred
  • Five years of related student transportation services experience and/or training preferred
  • Strong written and verbal communication, public relations, and interpersonal skills with people from all social, educational, and economic backgrounds
  • Strong organizational and time management skills; ability to meet established deadlines
  • High degree of computer proficiency using Google Suite and use of Microsoft Outlook, Excel, and Word
  • Technically savvy regarding new software, applications, and platforms
  • Able to employ sound judgment and discernment in decision-making
  • Able to solve problems of a routine degree of complexity under high-pressure environments/situations
  • Ability to maintain a positive, calm, empathetic, and professional attitude towards internal and external customers
  • Ability to work under pressure and prioritize effectively
  • Proficient map reading skills
  • Preferred - Bilingual (Spanish)
Created: 2024-09-07
Reference: RTP20240826-012
Country: United States
State: Texas
City: Dallas
ZIP: 75287

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