Customer Service Representative

Provides day-to-day customer operational support (quote preparation, order entry, order maintenance, etc) to ensure customer expectations are exceeded.
Manages inbound and outbound flow of customer communications and collaborates with key departments (operations, engineering, quality, finance, etc) to resolve customer issues.
Conducts open order book reviews and proactively provides customer status reports for orders in process.
Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.
Utilizes CORE operating system and supports continuous improvement activities to drive improved performance to the business.

$25/hr-$29/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Customer support experience 1-3 years
Highly effective communications and influencing skills
Previous customer service experience recommended
Experience dealing with and effectively communicating with international customers required.
Experience with SAP, Microsoft Office and excellent communication (written and verbal) skills.
Education: BA/BS degree

Nice to Have Skills & Experience

Aerospace industry experience desired

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.