Customer Service Representative - TruPeer

Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture .

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group. Success in this role is

• Moderating accountability meetings with Pods. Each Pod has 8-10 partners.
• Ensuring partners are prepared, attending, and actively participating in accountability meetings.
• Ensuring partners are prepared, attending, and actively participating in quarterly meetings. (3 in-person and 1 virtual)

Responsibilities

• Guide partners through one-on-one meetings to train on peer systems and processes
• Set appropriate expectations for partners regarding peer and what success looks like in our program
• Maintain knowledge and understanding of the program as it continues to scale
• Familiarity with Kaseya product is a plus
• Travel to quarterly meetings and network with partners in addition to providing logistical assistance (10%)
• Encourage partners to understand the TruMethods framework. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.

Skills

• Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues
• Ability to summarize information and communicate it effectively to stakeholders
• Ability to work in a fast-paced environment in an organized manner
• Persistence and follow through
• Knowledge of the MSP industry is helpful but not required
• Knowledge of HubSpot, Calendly, Zoom, and Microsoft Suite is helpful but not required

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.