Customer Service Representative

Customer Service Rep

Shift: 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday
Shift Comments: Hybrid after fully trained M-W in office Th & F WFH

Responsible for total customer and sales representative satisfaction in order management. Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries. Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards. Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing). Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business. Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment. Back-up to Customer Support team when needed. Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax. Accountable for all record-keeping as appropriate and in accordance with specifications. Must meet all training and documentation criteria. By company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems. Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments. Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.

Mandatory Skills
Basic Office Equipment use - Intermediate - 2.0 Years
Listening Skills - Intermediate - 2.0 Years
Organizational Skills - Intermediate - 2.0 Years
Attention to Detail - Intermediate - 2.0 Years
Customer Service - Intermediate - 2.0 Years
Interpersonal rapport - Intermediate - 2.0 Years
Data Entry - Intermediate - 2.0 Years
Ability to Multi-task - Intermediate - 2.0 Years
Teamwork - Intermediate - 2.0 Years
Typing - Intermediate - 2.0 Years

Location
Portage, Michigan, United States