Customer Service Representative

Customer Service Representative Intro
We are seeking a dedicated and detail-oriented Customer Service Representative for our team in Portage, Michigan. This hybrid position requires an individual who is committed to ensuring total customer and sales representative satisfaction through effective order management and communication.

Customer Service Representative Job Details
- Responsible for total customer and sales representative satisfaction in order management.
- Provides sales regions with prompt, quality service and support in various areas including order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.
- Prompt response to and resolution of Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards.
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing).
- Perform administrative duties, run reports, and special tasks/projects associated with support of capital sales business.
- Accountable for relaying all communication from customers and sales force to internal teams related to order management and/or manipulation of scheduled delivery dates of capital equipment.
- Back-up to Customer Support team when needed.
- Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or by fax.
- Accountable for all record-keeping as appropriate and in accordance with company specifications.
- Must meet all training and documentation criteria by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems.
- Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.
- Prioritize and identify activities and tasks, adjusting priorities when appropriate.

Customer Service Representative Mandatory Skills
- Basic Office Equipment use: Intermediate, 2 years
- Listening Skills: Intermediate, 2 years
- Organizational Skills: Intermediate, 2 years
- Attention to Detail: Intermediate, 2 years
- Interpersonal rapport: Intermediate, 2 years
- Customer Service: Intermediate, 2 years
- Data Entry: Intermediate, 2 years
- Ability to Multi-task: Intermediate, 2 years
- Teamwork: Intermediate, 2 years
- Typing: Intermediate, 2 years
- Written Communications: Intermediate, 2 years
- Work Independently: Intermediate, 2 years

Customer Service Representative Desired Skills
- Customer Service Representative experience: Intermediate, 0 years

Customer Service Representative Start Date
Immediate

Customer Service Representative Location
Portage, Michigan, United States