Customer Service Representative

Job Title: Customer Service Representative

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $17.00-$18.00/hour

About Our Client:

Our client is a prominent mortgage servicer dedicated to providing outstanding support to homeowners facing financial challenges.

Job Description:

Addison Group is looking for enthusiastic individuals with strong communication skills to join our client's team as Customer Service Representative. In this role, you will assist customers in navigating their mortgage payment difficulties within a collaborative call center setting.

Key Responsibilities:

• Manage inbound and outbound calls to support customers struggling with mortgage payments.
• Offer compassionate guidance and present options to help customers catch up on missed payments.
• Empower customers to explore solutions that may assist in saving their homes.
• Work closely with team members to deliver a positive customer experience.
• Keep accurate records of customer interactions and follow up as necessary.

Qualifications:

• Strong verbal communication skills and a commitment to customer service.
• Ability to thrive in a fast-paced, team-oriented environment.
• Problem-solving abilities and a genuine desire to assist others.
• Previous experience in a call center or customer support role is preferred.

Additional Details:

• A dynamic work environment with opportunities for growth and development.
• A supportive and collaborative team culture.

Perks:

• Competitive salary and benefits package.
• Opportunities for career advancement within the organization.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.