Customer Service Representative

A client in Houston, TX is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.
Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional responses.
Respond promptly to email correspondence, maintaining a high level of service and attention to detail.
youll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
youll be helping to continue to provide daily freight solutions for our global customers.
Will be monitoring process of delivery routes and process changes or cancellations to delivery orders.
collaborate with team members to improve service procedures and customer satisfaction.
Engage in difficult conversations, providing solutions and support to meet customer needs and uphold company standards.
Will be walking around the warehouse to make sure the deliveries are off on time and check the loading docks. (will not be doing any lifting but need to be comfortable being on feet)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

HS Diploma
1 year of customer service experience
Must be able to multi task
Computer proficient experience working with multiple monitors
Proficient with Microsoft outlook, excel and suite
Strong verbal and written communication (will be answering phone calls and responding to emails)
Needs to be comfortable standing/walking for 20% of the day

Nice to Have Skills & Experience

Bilingual in Spanish HUGE PLUS
Call center experience
Truck transportation and logistics background
Claims experience
Route monitoring experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.