A leading wholesale distributor of paint, hardware and lumber is searching for a Customer Service Representative with at least 1 year of customer service experience! This is a fully onsite position in Port Washington, NY where you ll be responsible for processing PO s from order taking all the way through to completion. This is a people-friendly, entry-level role that is perfect for a tech-savvy professional who's ready to dive into the world of paint, hardware, and lumber distribution and make a big impact on a brand that has an amazing team spirit and positive reputation in the marketplace!

Pay Range: $50,000 - $55,000 DOE

Responsibilities:

• Efficiently process and manage customer orders from initiation to completion across phone, email, fax, and online platforms
• Deliver superior customer service by addressing inquiries, resolving issues, and maintaining high satisfaction levels through effective communication
• Partner with sales, accounts payable, and logistics teams to ensure seamless order fulfillment and resolve any discrepancies
• Identify opportunities for upselling and support sales objectives through proactive customer engagement
• Utilize Excel and our proprietary system for accurate order entry, reporting, and data analysis
• Navigate the fast-paced environment with agility, ensuring timely order processing and adapting to shifting priorities as needed
• Investigate and resolve order or invoice issues, employing critical thinking to maintain accuracy and customer trust

Requirements:

• 1-3 years of customer service experience, with experience in complete order management
• Proficiency in Excel and the ability to adapt to new and proprietary technologies
• Exceptional communication skills, both over the phone and through email
• Comfortable in a fast-paced setting, juggling multiple tasks and adapting to changing priorities as needed
• Skill in resolving issues efficiently to ensure customer satisfaction
• Team-oriented, ready to support and collaborate with others
• Experience in inside sales or upselling is preferred
• Bilingual abilities in English/Chinese or English/Spanish are a big plus

Benefits:

• Health, Dental and Vision insurance
• 401K plan
• Sick/Vacation days
• Training and support
• Growth opportunities
• Bonus potential

Apply now!

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