The company

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, the Tourbillon and Hour Passion companies. The Group's production companies also supply movements and components to third-party watchmakers.

The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.

The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer's wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers.

Job description

Responsibilities:
• Research and respond to customer inquiries in person, phone and e-mail.
• Issue repair estimates and provide customer with repair process related information.
• Review and update customer records on computerized data base, SAP system.
• Maintain parts inventory and its replenishment.
• Resolve problems through partnerships with appropriate parties/department heads.
• Perform due diligence on customer inquiries through oral and written communication.
• Research timepieces and parts in SAP.
• Assure the highest level of customer satisfaction including timely and adequate follow up process.

#LI-Onsite

Profile

The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

Professional requirements

Requirements:
• Customer service approach
• Attention to detail
• Administration skills
• Ability to work under pressure
• Computer skills: SAP; MS Office
• Flexibility

We are happy to offer a competitive comprehensive benefits package that includes:
• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program

For more information please see https://transparency-in-coverage.uhc.com/

The annual salary range for this position is $42,000 - $46,000

Contact

Suzete Truehaft
Human Resources Manager
Swatch Group US