Citizenship (gov requirement)
Riverview Center, Menands, NY
REMOTE-required to be on site the first day for equipment set up.
Need to live in a drivable distance to Menands NY
Pay $18/HR

CUSTOMER SERVICE SPECIALIST II
Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes

Education: High School Diploma or GED
Required Experience: 2+ years of customer service experience

Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)

Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively