Customer Success Account Manager
Remote, Michigan
Employer: Stellantis
Industry: ICT, Digital and Data
Salary: Competitive
Job type: Full-Time
Mobilisights: Enabling a Smarter World:
Exponential growth in adoption and deployment of connected cars and devices is bringing previously unavailable datasets to market - at scale and in real-time. Our vision is a 'smarter' world where innovative applications and services leverage connected vehicle datasets, and the insights they provide, to dramatically transform and continually improve everyday lives for consumers and businesses. Stellantis, one of the largest global car makers and the parent company of dozens of iconic brands including Jeep, Fiat, Maserati, Peugeots, and more, has created Mobilisights, a Data Business Unit to harness sensor and other data from 10s of millions of connected vehicles as well as that from IoT/connected devices from external sources to build data products and services that can power hundreds of brand-new B2B and B2C applications, services, and decision-making across industries.
As an Account Manager in our rapidly growing Sales team in North America, you will manage and grow existing key client relationships through subscription renewals and expansion, uplifts, and cross-selling of additional DaaS products while minimizing churn. In this role, you will be fully responsible for strategic planning, customer success and account management across a designated sales territory. Specifically,
#LI-Remote
Basic Qualifications :
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Exponential growth in adoption and deployment of connected cars and devices is bringing previously unavailable datasets to market - at scale and in real-time. Our vision is a 'smarter' world where innovative applications and services leverage connected vehicle datasets, and the insights they provide, to dramatically transform and continually improve everyday lives for consumers and businesses. Stellantis, one of the largest global car makers and the parent company of dozens of iconic brands including Jeep, Fiat, Maserati, Peugeots, and more, has created Mobilisights, a Data Business Unit to harness sensor and other data from 10s of millions of connected vehicles as well as that from IoT/connected devices from external sources to build data products and services that can power hundreds of brand-new B2B and B2C applications, services, and decision-making across industries.
As an Account Manager in our rapidly growing Sales team in North America, you will manage and grow existing key client relationships through subscription renewals and expansion, uplifts, and cross-selling of additional DaaS products while minimizing churn. In this role, you will be fully responsible for strategic planning, customer success and account management across a designated sales territory. Specifically,
- You will be responsible for growing your current book of business, helping customers derive value from our products, preventing account issues with a proactive approach, and establishing relationships at a C-suite level.
- Own the end-to-end Account Management and Renewal process for Accounts within your assigned territory.
- Connect with decision-makers to anticipate and establish business needs and build strong relationships using your excellent relationship building skills.
- Prepare and present business reviews, sales information and effective proposals for customers mid-cycle and during the renewal process.
- Partner with Business Solutions and Product Development teams to identify health of each customer and develop ways to ensure high customer satisfaction levels.
- Enable deeper engagement into customer accounts (integration, upsell, cross sell) by becoming a trusted advisor to current customers.
- Demonstrate the value proposition of Mobilisights' products and services and the platform's core capabilities via webinar sessions, at customer sites or field events such as conferences and trade shows.
#LI-Remote
Basic Qualifications :
- Bachelor's Degree required
- Minimum of 5 years of experience in B2B account management, pre/post-sales engineering, customer success, professional services or a similar customer-facing role with 3+ years of experience managing enterprise accounts/relationships in a SaaS/DaaS environment
- Proven ability to manage an enterprise level customer base
- Proven history of exceeding sales quota to ensure growth
- Strong customer-centricity and problem-solving attitude to rapidly address customer issues
- A blend of consultative selling skills and technical acumen to engage with product and engineering teams internally and in customer and partner accounts
- Strong analytical skills, with the ability to analyze customer data and develop actionable insights
- Strong commitment to using tools and technology in managing sales process and tracking/reporting metrics
- Experience with use-cases in data-centric verticals such as insurance, mobility, telematics, and fleets is a plus
- Experience with data from connected cars and IoT devices is a huge plus
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Created: 2024-08-22
Reference: 2004872
Country: United States
State: Michigan
City: Remote
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