The Key Account Manager Lifetime Services maintains close contact with his accounts, is familiar with their sites (whether already installed or currently being implemented), and has a good overview of all other matters regarding the accounts' business relationship with TGW. Therefore, the Key Account Manager Lifetime Services is TGW's representative for the accounts, and the accounts' agent within the TGW organisation. The accounts are in the following customer segments: strategic partners, partners, direct customers.

What you'll be handling

• Identify the needs and requirements of the assigned accounts as well as perform an active communication inside the company.
• Have a permanent overview of the ongoing matters of the assigned accounts with TGW. Be the mouthpiece to the accounts and the account's agent within the TGW organization.
• Contemplate the accounts' after-sales value-added chain and the value-added chain of TGW as a unit and optimize the applied processes with the aim of increasing the customers' and TGW's benefit (productivity).
• In case of partner accounts, identify and establish the respective account in coordination with the Head of Sales Lifetime Services Distributor Business Unit.
• Complete documentation of all business matters with the assigned accounts in DOXiS Project and Customer Records in consistent form (filing location, file names).

What you'll need

• Basic knowledge of material handling processes and understanding of material flows at TGW sites.
• Knowledge and overview of all Lifetime Services processes including the pertinent IT-related systems as well as interfaces to upstream value-added processes.
• A high degree of customer orientation, as well as the ability to deal with conflict.
• In case of partner accounts, basic knowledge of contract and warranty law.
• Willingness to travel at least 20% of the time to maintain customer relationships and personal contacts.
• Command of English: B2 or higher CEFR level for partner accounts.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.