Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Summary:

The Business Relations Coordinator serves as the primary contact for our dealers in support of daily operational functions. This role is accountable for telephone, email, and occasionally in-person transactions between ADT and independent Authorized Dealers. You will provide support and assist dealers in the day-to-day functions of the funding process via a telephone call queue and email queue along with outbound contacts.

Duties and Responsibilities:

• Answer incoming email/phone calls on all information regarding the Authorized Dealer Program to include dealers, SSO, Regional Directors, ADT Corp, and internal departments.
• Process miscellaneous funding transactions such as Companion Service, Equifax/TRW, and contract monitoring fees, and provide backup using ADT databases.
• Accountable for research and resolution of all contracts initially declined for purchase.
• Serve as the subject matter expert in ADT Authorized Dealer Program policies and procedures.
• Review weekly reports and provide feedback and solutions to dealers.
• Support and cross-train with peers to provide coverage for vacations and PTO.
• Assist with special projects as necessary.
• Accountable as primary resource for assigned dealers.
• Maintain current knowledge of dealer activities and issues.
• Process incoming cleanup, email, mail, faxes, and other documents.
• Research and provide recommendations for resolution of all presidential and escalated complaints.
• Monitor activity for fraudulent or deceptive practices and report concerns to leadership for risk mitigation.
• Provide new dealer training.
• Pre-audit all bulk and special funding as required to support acquisitions.
• Adhere to SLAs for responsiveness to internal and external customers.
• Meet quality assurance standards for excellence ensuring best in class support of our dealers.

Education/Certification:

• High school diploma or equivalent.

Experience:

• Minimum of 2 years in a customer service role, or general business experience.
• Professional experience using computer software.
• Business to Business relations and support preferred.

Skills:

• MS Word and Excel required
• MS Outlook preferred
• MS Windows
• Creative problem-solver
• Business acumen with basic accounting skills
• Ability to function within a team environment
• Goal-oriented
• Exceptional written and verbal skills
• Demonstrated independent judgement skills
• Ability to handle multiple tasks
• Type 35 wpm
• Excellent customer service skills

Pay and Benefits Disclosure:

The pay range for this role is $16.66-$27.76 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be 8/5/24

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.