Deputy Chief Information Officer (Infrastructure and Operations)

Minimum Qualifications

• Graduation with a Bachelor's degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

Licenses and Certifications Required:
None

Notes to Applicants
To view the detailed Recruitment Profile for this position, please click here.

To view the City of Austin recruitment video, please click here.

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

Regarding Your Application:

• A detailed and complete Employment Application is required. A Résumé and Cover Letter are required.
• Verification of employment history dates on resume should match online Employment Application.
• Employment history dates must include month and year.
• This position requires a CJIS Criminal Background Investigation ( CBI ).
• To ensure consideration, candidates should apply by October 30, 2024. To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration.

Note: Information submitted for consideration may be made available to the public in compliance with the Texas Open Records Act.

Preferred Qualifications
The next Deputy Chief Information Officer (Infrastructure and Operations) will be an exceptional leader with a proven track record in network virtualization, enterprise architecture, and customer service. The ideal candidate will have expertise in the development and execution of cloud strategy, end-point modernization, and building relationships with critical stakeholders. The selected candidate will be a mentor, helping staff think strategically, while seeking opportunities for automation. Cybersecurity expertise is also imperative for this role. Prior management experience in a large, robust city or organization is highly preferred.

The following core competencies are important for this role:

• Communicates Effectively with an Equity Mindset - Ability to manage diversity, understand inclusion work with diverse communities and populations to build constructive and effective relationships, and convey and receive information.
• Application Support - Ability to provide a broad range of IT support for end users.
• Strong Negotiation Skills - Ability to manage relationships with other governmental agencies and drive solutions between partners.
• Political Savvy - Ability to exhibit confidence and professional diplomacy, while effectively relating to people at all levels internally and externally.
• Security Practices Expertise - Familiarity with security practices and frameworks, including NIST .
• Data Center Infrastructure/Cloud Network Services Experience - In-depth knowledge of infrastructure and cloud services with the ability to quickly respond to changes or disruptions.
• Advanced Server/Storage Expertise - Strong working knowledge of current market trends and the ability to anticipate future improvement opportunities.
• Support Experience - Ability to provide oversight of end-to-end user support for internal and external agencies.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Assists in the planning, development, and implementation of City-wide IT strategies.

Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Communications & Technology Management ( CTM ) business technology unit.

Oversees the preparation of the departmental business plan and budget.

Directs programs to monitor, evaluate, and improve customer service delivery.

Leads the planning, development, and implementation of City-wide IT policies.

Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.

Represents the Chief Information Officer at meetings as requested.

Translates strategic direction into tactical projects and programs to produce the desired outcome.

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws, ordinances, and policies.

• Knowledge of supervisory and managerial techniques and principles.

• Knowledge of budgeting methods and systems.

• Knowledge of various hardware and software applications.

• Skill in oral and written communications.

• Skill in conflict resolution and problem solving.

• Skill in collecting, analyzing, and interpreting applicable research data.

• Ability to effectively plan for and use of technical and staff resources.

• Ability to prioritize and meet deadlines, and objectives.

• Ability to multi-task.

• Ability to evaluate operational performance and implement changes.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.