Deskside Support Technician - Washington, DC

Deskside Support Technician needed for an opportunity with SOC's client to work Washington, DC.
Active Public Trust Clearance required!
Responsibilities:

• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner
• A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner.
• As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions.
• Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice.
• Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved.
• This "white glove" service may sometimes require after-hours support to be provided.
• Staff members are responsible for keeping tickets up to date at all times.
• The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools.
• Experience working on and resolving issues with this type of office IT environment, is a must!

Qualifications

• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system

Desired Qualifications

• Past experience with Department of Justice components
• Current Secret clearance

In compliance with the Equal Pay for Equal Work Act, the hourly rate range for this role is $45.00 to $55.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and d rug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
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