Hourly Range:

$26.25/hour

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University's entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world - and work hard to bring their innovations to life. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

The Desktop Support Technician will be responsible for troubleshooting and triaging computer hardware and software issues, loading software, configuring computers, peripherals, and mobile computing devices, and assisting customers (Faculty, Staff & Students of the University) with technology questions or issues concerning computers (both MAC and PC platforms), printers and other technologies. This position is responsible for prioritizing requests for assistance, providing documentation as needed for customers on use of hardware and software, and consulting with customers to help determine technology needs. The position also provides emergency assistance with basic AV troubleshooting in Classrooms.

This role is an on-campus, in-person position. The hours for this position are 10:00am - 6:00pm, Monday - Friday.

Essential Functions:

• Provide hardware and software troubleshooting for Mac and PC environments including imaging machines, troubleshooting software issues, connecting devices to various networking resources, diagnosing and resolving hardware issues, and other tasks to ensure computer systems are functioning properly
• Provide emergency classroom support assistance with AV technology
• Assist in maintaining the computer inventory and proactively addressing issues pertaining to overall computer maintenance
• Continued development of knowledge and skills through professional development opportunities and other duties as assigned.
• Provide guidance to faculty and staff on technology solutions and processes

Education and Experience:

A high school diploma, or equivalent, is required. A bachelor's degree is preferred.

A minimum of three (3) years of experience is required. Previous work experience in desktop computer installation and support for Windows and Mac platforms and experience in customer service is required.

Experience with current Microsoft and Apple OS and standard applications and understanding of domain configurations, group policies and client management solutions is strongly preferred.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Candidate should possess the ability to learn new technologies and apply knowledge in support of the organization and customers. Solid knowledge of MS Office tools and applications is required. Excellent troubleshooting skills needed.

Preferred certifications in Microsoft (windows, MOS) or Apple OS or Applications (MCT, MP)

Physical and Environmental Demands:

• Bend, Squat, Stand
• Crawl, Climb, Kneel
• Reach above shoulders
• Sit for long periods of time
• Handle objects (dexterity)
• Push/Pull; Carry/Lift up to 50 lbs.
• Walk for long distances

Deadline to Apply:

June 21, 2024

Priority consideration will be given to candidates who apply by June 14, 2024.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu .

Benefits:

SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits .