Desktop Support Technician II

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Yuma Regional Medical Ctr

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $21.8000
Mid = $27.2500

Summary:

The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience. The Technician devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem and assists with computer inventory and deployment. The Desktop Support Tech II may involve the use of remote diagnostic tools, as well as require in-person support. The Tech works directly with End-Users and collaborates with other ITS division's personnel. Initiates corrective action for system problems and performs follow up to ensure proper resolution and sets up and tests computer configurations, operating systems, and system software upgrades. This position analyzes and resolves performance problems involving the operating system and associated hardware and ses scripting language tools to run tests, perform troubleshooting and acts as an escalation point for Desktop Support Tech I advanced or difficult requests. This position performs post-resolution follow-ups with Desktop Support Tech I as required. The Tech II trains Tech I as needed. The Technician II performs complex software and hardware assessments working with vendors and stakeholders; alerts/escalate management of emerging trends in incidents.

Responsibilities:

Tests, implements, and documents new/existing solutions for hardware/software to improve and standardize the organizations usage of systems related to desktop support hardware.

Assists in imaging computers with the windows operating system for incident and service requests from hospital.

Assists with clinic setups when needed and make sure hardware such as scanners and Imprivata are working at these clinics as intended.

Assists in the setup of hardware for users requesting a conference room be setup with computer hardware.

Assists in the implementation of support for new processes and software.

Maintains and deploys various desktop technologies and solutions; analyzes and makes recommendations for hardware and software standardization. This includes actively resolving escalated requests and maintaining technology up to date.

Addresses user tickets regarding hardware, software.

Other duties as assigned.

Credentials:
Essential:
* COMP TIA A+ CERTIFICATION (COMP TIA A+)

Education:
Essential:
* HS DIPLOMA/GED

Other information:

REQUIRED: High School Diploma/GED, Comp TIA A+, ITIL Foundations Certification or a related field certification and 3+ years progressively responsible experience in Technical Support of Computers Systems.

PREFERRED: Associate's degree in Business, Bachelor's in Computer Science, or a related field, and 5+ years progressively responsible experience in Technical Support of Computers Systems.

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don't forget to soak up the sun at the great Colorado River or one of Yuma's many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

Physical Requirements and working conditions for this position will be provided to you up on interview.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!