IT Support Technician

A large online higher educational institution is looking for IT Support Technician. The objective of this role is to support internal university employees with their personal computers and the associated networks, hardware, software or peripherals. This individual will work predominately remote but would be required to provide in person assistance at the on campus tech bar when necessary, therefore the ideal candidate is within a reasonable commute time to the Phoenix Metro area. The primary focus is on supporting a team that uses Windows devices however there are some Mac u and so experience with both is systems is important. The role involves answering phone calls, responding to emails, managing support tickets, and handling chat inquiries. On top of those communication platforms being able to communicate effectively in person and having some customer service background or related skills are ideal.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- High School diploma or GED
- Two years of technical experience with help desk, desktop support, IT Support related positions
- Ability to perform basic PC troubleshooting through phone calls, emails, chat inquiries and handling support tickets
- CompTIA A+, OR Microsoft Certified Desktop Support Technician certification

Nice to Have Skills & Experience
- Experience Using Jira or Active Directory as a ticketing system
- Customer Service or related experience in the past
- Proven knowledge and skills for Microsoft Office 365, Antivirus, Virtual Desktops, Web-based Application and Services, macOS X and Apple devices troubleshooting, SaaS connectivity and troubleshooting
- Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional))

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.