Description
Under the general supervision of the UCLAHealth Sciences Schools' Client Services Desktop Support Manager, the DesktopSupport Technician (DST) is responsible for providing desktop support to theUCLA Health Sciences faculty, staff, and students. This position providesday-to-day consultation, training, instruction and troubleshooting orproblem-solving to technical staff and end users for hardware, software,network and related computer systems, handheld and peripheral devices andensures their operation for individuals and groups of computer users. The DSTprovides a high-level of customer service in accordance to the values of UCLADigital Technology (DGIT). Some support may be required in emergencies, eitherin-person or remotely, and sometimes after normal business hours.