Desktop Support Technician

Insight Global is looking for a Desktop Support Technician to join a large Children's Hospital here in Dallas, TX. On a day to day basis, this person will be responsible for assisting for any technical issues that arise and will help support all internal u . This person will have daily tasks such as troubleshooting tickets, supporting any Windows upgrades or migrations, supporting Office 365, and helping out with any user facing problems. This person will be the main point of contact onsite so must be able to multitask and step in the help assist on any projects or initiatives on an as need basis. Candidate will also need to have strong verbal and written communication, excellent customer service skills, and be able to work in a high stress/demanding environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years of Desktop Support experience

Experience troubleshooting LCD Screen, Batteries, Desktop cables

Must be extremely professional and personable.

Excellent customer service experience

Nice to Have Skills & Experience

A+ Certification

MAC experience

Hospital Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.