DIR - PATIENT EXPERIENCE, Full Time , Day

Responsibilities

Palmdale Regional Medical Center serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley and surrounding communities. The Rehabilitation Institute , the hospital features 184 licensed acute care beds as well as inpatient and outpatient surgery , an Advanced Primary Stroke Center , cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour emergency department . Palmdale Regional Medical Center believes in "Community Service Excellence" and supports nonprofit agencies such as the American Cancer Society, United Way, the Antelope Valley Boys and Girls Club and performing arts organizations. Building a Healthier Community...Big Changes are already here!

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive compensation
• 401k plan with company match
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Assistance Program

Essential Job Duties:

The Director of Customer Experience/ Patient Advocate reports to the Chief Operations Officer and has a leadership role within the organization
that oversees and refines the customer experience. This includes identifying tools to sharpen our understanding of our customer base, examine
how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Working with multiple teams,
the position has full accountability for formulating, summarizing and publishing patient experience survey results. Responsibility includes but
not limited to, ensuring the Customer Experience team champions a customer -centric culture across the facility. The job profile includes
coordination of the hospital-wide volunteer program with responsibilities for recruitment, on-boarding, training, scheduling and recognition. This
role works closely with the CBO in response to patient disputes and billing issues. Provides family support for spiritual/bereavement and or
counseling as needed or requested, acknowledging and respecting individual beliefs, culture and values related to life's meaning involving loss.
Responsibilities include facilitating Employee Reward and Recognition activities and engagement. Leads and directs the planning and execution
of the Annual Employee Service Awards Recognition Event.

Qualifications

Requirements:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government
regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present
information and respond to questions from groups of managers, patients, and the general public.

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of
technical/clinical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

At least 2 years experience in management of patient accounts in a hospital business office, handling patient grievances, being a
patient advocate, and leading service excellence initiatives/programs to positively impact patient/staff satisfaction. Dynamic and
innovative person with an ability to influence other.

High school diploma, degree in Business Administration or related area is desirable.

Certified in is time management preferrable.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449 .

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