You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) Analytics, Data and Marketing is dedicated to supporting merchants globally and transforming what it means to be an Amex merchant. Our team is responsible for partnering with markets globally to drive profitable growth, accelerate Merchant Acceptance and amplify the value of Amex to Merchants and Card Members at scale.

As part of the Analytics, Data and Marketing organization, the Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value to our Merchants and Card Members. Amex Offers is in the midst of an exciting transformation with increased enterprise focus and momentum, fueling program growth. The Director of Amex Offers Operations will report directly into the VP/GM of Amex Offers and will be responsible for owning critical operation functions that drive overall effectiveness and oversight for the Amex Offers program, including finance and accounting, go-to-market sales enablement, value proposition, and enterprise marketing initiatives, and operational excellence oversight/governance.

Key Responsibilities:

• Own and manage operational functions for Amex Offers program, ensuring global oversight and effectiveness that supports the Offers vision, goals, and priorities both in the U.S. and internationally.
• Lead and own E2E Invoicing/Collections processes and Finance reconciliations in partnership with LFO and Controllership.
• Lead sales enablement/GTM and enterprise marketing initiatives including Amex Offers value proposition and internal marketing partnerships across the Blue Box.
• In partnership with OE and compliance, lead operational excellence activities including regulatory/audit queries, PRSA, AEMP policy submission/compliance, annual reviews - ensuring alignment and coordination across AOBI, the ADM leadership team and key partners.
• Take operational initiatives - as/when relevant - that support the Amex Offers roadmap and teams.
• Lead a team of high performing B35s and B30s

Minimum Qualifications

• Highly motivated self-starter who can provide strategic thought leadership and add clarity to ambiguous situations.
• Strong communicator who can effectively influence and prioritize as business needs evolve with a high degree of comfort amongst senior leaders.
• Deep project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress.
• Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.
• Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.
• Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.
• Demonstrated experience with operational and policy processes
• Impeccable integrity with the ability to handle sensitive information and maintain confidential information.
• Proven ability to drive results in highly complex and ambiguous environment.
• Proven ability to lead a high performing team and drive meaningful career growth for team members through 'leader as coach'.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.