Description:
JOB PURPOSE:
Responsible for implementing and supporting the strategic vision for assigned hospital-based Patient Access Services (PAS) functions. Providing direction for administrative, financial and managerial functions relative to PAS operations. Functional areas that could report to this position include hospital-based Patient Access Services (Registration, Arrival, and Financial Counseling), Scheduling, Pre-Registration and Pre-Certification departments, plus other tangential functions as assigned.
The incumbent serves as the leader of PAS for the assigned Piedmont Hospital to internal and external organizations, including government agencies, payer organizations, external auditors, and business partners.

KEY RESPONSIBILITIES:
1. Lead assigned PAS functions including Registration and Financial Counseling and other functional areas reporting into the local PAS organization.
2. Participates with the development and leads the hospital-based implementation of efficient and effective operational policies, processes, tools, and educational materials within all functional areas that report to PAS.
3. Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourage creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance. Encourage and supports employee decision-making within their scope of responsibilities.
4. Accountable for KPIs for assigned Patient Access operations. Responsible for measurement and reporting of ongoing financial and operational performance. Ensure the implementation of action plans where performance is not meeting expectations. Recognize areas of excellence.
5. Communicate and address issues that may be impeding performance, including technology or processes effectively and proactively.
6. Ensure PAS employees comply with established policies, processes, and quality assurance programs.
7. Work positively with CFO or other Hospital leadership to ensure that needs/concerns/requests in relation to Patient Access processes are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
8. Build strong relationships and facilitate productive communication between key revenue cycle stakeholders, including peer leaders of revenue cycle services and core support departments (e.g., human resources, business support services, finance).
9. Participates in and, where appropriate, leads cross functional revenue cycle projects.
10. Completes any duties and special assignments as requested.
11. Comply with all federal, state, and regulatory compliance.
12. Coordinate with Patient Access Services Regional Director (s) and other functions as appropriate to reduce Patient Access denials across the system.
KNOWLEDGE, SKILLS, ABILITIES
Excellent written communication, verbal communication, interpersonal, time management and organizational skills.
Strong ability to lead and motivate to staff.
Self-directed with the ability to work with various stakeholders and teams.
Ability to make quality, independent decisions as well as the ability to collaborate effectively to make decisions with other leaders.
Ability to work effectively and efficiently under tight deadlines and multiple interruptions.
Superior analytical and problem solving skills.
A demonstrated ability to use PC based office productivity and presentation tools (e.g. Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint) as necessary; general computer skills necessary to work effectively in an office environment.
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelors degree from a recognized college or university.

MINIMUM EXPERIENCE REQUIRED:
Seven (7) years of Revenue Cycle experience to include five (5) years of leadership experience in Patient Access-related functions (Pre-Registration, Financial Clearance, Financial Counseling Arrival and Registration, and Authorization/Referral/Precert Management) within a progressive healthcare environment.

ADDITIONAL QUALIFICATIONS:
Leader or member of a revenue cycle transformation effort where key functions were reviewed for standardization and centralization.
Previous experience using or implementing Epic.
Masters Degree from a recognized college or university in Health Care Administration or Business Administration is preferred.
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative is preferred