Director, Operations

PRIMARY FUNCTION :

The Director is an expererienced change management expert responsible for leading and coordinating transformational initatives across the care continuum. The Director assists senior executives within TJUH system with the implementation of the annual operating plan and serves as a resource to help leaders achieve best practice results in key performance indicators for quality, safety, service, people, growth, and financial outcomes. The Director acts as an internal consultant, responding quickly to direction from the senior exectives to assess operations, identify best practices, and redesign work systems and processes to achieve higher levels of performance. This often includes leading a multidisciplinary process improvement team, engaging stakeholders in process redesign, and designing systems to assure high reliability and sustainability. The Director services as a coach and mentor, educating the workforce on the deployment of change management processes, including lean, six-sigma, work-out, and DMAIC methodologies. The Director leads projects independentaly, but also tracks and coordinates projects led by direct reports and related departments, including TJUH System Performance Improvement and Jefferson Health Performance Excellence.

ESSENTIAL FUNCTIONS:

• Oversee execution of 1-yr operating plan projects and strategic initiatives to achieve divisional goals
• Project leadership includes: identifying opportunities; defining and financially justifying projects; allocating resources; launching project teams; utilizing project management principles to manage team activities; tracking project status and results; anticipating and removing project barriers; and developing team members.
• Ensure projects are integrated and aligned with other business activities, improvement projects, and strategy, including collaboration with corporate resources.
• Leads and support operational improvement efforts to drive operational efficiency and clinical program growth

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson .

OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:

• Manages the "project funnel," carefully evaluating the project scope, resource requirements, political barriers, and the potential ROI using an established project charter format. Priorities projects accordingly.
• Maintains a database of all projects and KPIS; produces scorecards to track results.
• Engages other Jefferson leaders with formal change management experience to accelerate transformational initatives. Maintains relationships with these individuals and develops them accordingly.
• Hires, supervises, coaches, develops, and recongnizes subordinate staff within the department. Engages the administrative fellows in change management initatives and mentors them during the fiscal year.
• Develops and deploys robust, executive oriented, analytics tools using Qlik, Epic, Vizient, and other benchmarking tools to track progress.
• Communicates progress reports to TJUH System managers and staff regarding key projects, results, and opportunities.
• Participates in divisional committees/teams to help develop and disseminate best practices.
• Engages staff and management in service and operations improvement projects.
• Communicates and shares data, reports, and best practices to increase awareness, buy-in, and recognition of improvement efforts.

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS :

Bachelor's degree, Master's degree required (MBA, MPH, MHA, or equivalent)



CERTIFICATES, LICENSES, AND REGISTRATION :

Lean, Six Sigma, Change Management, and/ or Project Management certification preferred



EXPERIENCE REQUIREMENTS :

7+ years working and leadership experience in healthcare (operations, finance, project management, performance improvement).

Experience in non-profit preferred.

Demonstrated ability to drive improvement projects and organizational results

Excellent relationship-building and relationship management skills

Excellent project management skills, with the ability to develop plans, manage and prioritize multiple tasks

Closing Statement

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Par Reference Code

112617