Description

Job Summary:

We are seeking a highly organized and detail-oriented Documentation and Training Coordinator to help with documentation of the new Workforce Management (WFM) time and attendance system. The successful candidate will be responsible for coordinating and documenting training programs, job aides, and presentations and SOP’s, ensuring effective delivery of training content, and providing exceptional support to trainers, participants, and stakeholders.




Key Responsibilities:

Assist in the development of training manuals tailored and customized for TE from standard WFM Time and Attendance.

Creation of a Managers Training Guide

Creation of Job Aides for Managers

Creation of Video Job Aides for Managers

Creation of Power point presentations for Employees & Managers

Prepare Standard Operating Procedures (SOP) for different processes involving the WFM implementation

Manage and track training registrations, participant communication, and attendance.

Collaborate with trainers and subject matter experts to ensure effective delivery of training content.

Assist in the creation of training presentations, and visual aids

Maintain accurate records and reports on training activities and participant feedback.

Provide exceptional customer service to participants, trainers, and stakeholders.

Requirements:

Minimum HS Diploma or equivalent.

2+ years of experience in training coordination or a related role.

Excellent organizational skills.

Strong communication, writing and interpersonal skills.

Ability to work independently and as part of a team.

Proficient in Microsoft Office (specifically WORD & Excel, as well as Power point) and training management software.

Strong attention to detail and ability to manage multiple priorities.

Nice to Have:

Experience with online training platforms and virtual classrooms.

Knowledge of adult learning principles and instructional design.

Payroll and Time and attendance experience preferred but not required.

Education: High School