Educational Support Assistant Part-Time (Admin and Office Specialist III)

Title: Educational Support Assistant Part-Time (Admin and Office Specialist III)

Agency: Brightpoint Community College

Location: Chesterfield - 041

FLSA: Nonexempt

Hiring Range: $15.00 Hourly

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Brightpoint is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.

This part-time position will be primarily housed in our Admissions and Records department but may also support the general operations of our Help Hub. Duties include: monitoring the Admissions and Records email account and responding to emails from students, staff and the public; monitoring the Google Voice account and responding to texts; answering the phone and assisting students in person with admissions and records procedures; processing student enrollment; sorting incoming mail; posting student documents into the student information system and scanning them into document imaging system. The position is primarily at the Brightpoint Chester campus but must be willing to work at either campus if needed. Requires working until 7 p.m. occasionally and multiple nights until 7 p.m. during late registration periods. The number of hours per week may vary (between 20 and 29) with the higher hours corresponding to our peak enrollment periods of July-August and January.

Minimum Qualifications:

Previous customer service experience required. Experience using Word, Excel, and Outlook required. Strong keyboard skills and the ability to communicate effectively with students, staff and the public required. Ability to maintain a positive, productive and cooperative attitude and serve as a team player. Successful completion and passing of a criminal background check will be required.
Preferred Qualifications:

Associate degree or higher preferred. Experience in higher education, working in admissions & records preferred. Knowledge of Brightpoint, VCCS, and FERPA policies preferred.