Employee Support Specialist

The Employee Support Specialist is responsible for providing consistent support to assigned contract staff, ensuring they have the resources and guidance needed to remain satisfied and effective in their roles. A key aspect of this position is regular communication with staff through phone calls and email, offering assistance and resolving inquiries. This position is ideal for someone who enjoys connecting with people, has excellent problem-solving skills, and thrives in a supportive role.

Key Responsibilities:

• Conduct quarterly check-in calls with assigned contract staff to assess job satisfaction and provide support.
• Provide assistance and direct employees to appropriate contacts or resources to resolve questions or concerns.
• Follow up with employees to resolve timecard reporting issues and gather needed information as needed.
• Extend offers to new contract employee hires and perform termination notifications when necessary.
• Update and maintain employee records in CRM system, ensuring accuracy and timely processing of changes.
• Send out personalized birthday cards to contract staff.

Qualifications:

• Strong verbal communication skills, especially on the phone.
• Ability to multitask and prioritize tasks efficiently.
• High level of organizational skills and attention to detail.
• Customer service experience is desired but not required.

This position reports to the New Gloucester, Maine office on a hybrid work schedule.