EMS Communications Specialist

Pittsburgh, Pennsylvania

Employer: UPMC Senior Communities
Industry: Hospital
Salary: Competitive
Job type: Full-Time
Purpose:
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:
  • Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
  • Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
  • Receive emergency calls and process appropriately
  • Provide exceptional customer service according to UPMC policies and procedures
  • Receive and document medical command reports and notify the emergency department
  • Monitor hospital alarm systems
  • Coordinate medical command requests from paramedic to physician and document the request
  • Process incoming calls
  • Document all information in the Zoll RightCad system
  • Efficiently process medically necessary patient transportation requests on a timely basis.
  • Receive hospital condition codes and send out notification page per policy and procedure
  • Perform hospital operator duties on the overnight shift


Qualifications:

  • High school graduate or equivalent required.
  • Must possess strong computer skills.
  • Current or prior EMS experience required.
  • Ability to multitask. Must possess good communication skills.
    Licensure, Certifications, and Clearances:
  • Current EMT or paramedic certification preferred
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-05
Reference: 240001FN
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

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