End User Computing Specialist I - Early Steps Data System

Classification Title:

End User Computing Spec I

Job Description:

Provide phone and email-based Helpdesk support for over 900 statewide Early Steps users and RPICC users. This component includes triaging complex requests and issues.

Assist the Early Steps team with data entry and extraction, along with generating customized customer requested reports. This also entails participating in quality improvement.

Perform the billing process and submit reports on time.

Perform user account management for statewide users.

Create and update documentation related to the next build version of the Early Steps Data System.

Guide users on how to use the system and ask detailed questions while troubleshooting with the users

Prepare and assemble monthly and quarterly Early Steps deliverable reports in a timely manner and ensure that they meet contract standards.

Other clerical and administrative duties as assigned.

Expected Salary:

$21.00 - $23.00 per hour

Minimum Requirements:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Preferred Qualifications:

• Excellent customer service along with excellent verbal and written communication/presentation skills.
• Ability to establish and maintain effective working relationships with others.
• Excellent typing skills.
• Ability to organize and maintain accurate files and data.
• Ability to communicate effectively verbally and in writing.
• Ability to triage phone calls, take accurate messages and page physicians as needed.
• Ability to utilize critical thinking skills to problem solve without direct supervision.
• Knowledge of Microsoft Office Applications. i.e. Work, Excel, Outlook and PowerPoint
• Ability to perform basic Structured Query Language (SQL) SELECT queries for Tier One custom reports.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time limited position.

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:
No

Advertised: 22 Aug 2024 Eastern Daylight Time
Applications close: 28 Aug 2024 Eastern Daylight Time