Engineering Systems Specialist III

Job Title: Engineering Systems Specialist 3
Job Type: Full-time
Objective:
The Engineering Systems Specialist 3 will assist clients with the use of CAD/PLM software (Pro-Engineer, CATIA, and/or other CAD systems), provide product assistance and support, troubleshoot engineering software challenges, and document processes for the support team. This position will manage technical support cases, identify and document software issues, and collaborate with the Engineering team to develop resolutions. Additionally, the role requires building and maintaining strong client relationships, working under minimal supervision.
Key Responsibilities:

• Troubleshoot and diagnose CAD and PLM software issues.
• Interface with customers and work with a diverse group of users with varying skill levels.
• Provide technical direction, oversight, and support for internal customers on current and future CAD and PLM system processes.
• Create customization and automation for CATIA and/or Pro/E software.
• Develop and train users to support projects and company goals.
• Maintain CAD and PLM environments, including settings, reference data, and user accounts.
• Manage CAE software installations and support engineering analysis.
• Provide help desk support, including phone and email assistance for software users.
• Manage CAM software installations and support (EdgeCAM, MasterCAM, or similar programs desired).
• Utilize test case management software to build test cases for development testing.
• Participate in projects of significant scope, including requirements gathering and scope definition.
• Enroll software licenses on applicable servers and perform custom application coding and maintenance (Java, C++, Visual Basic preferred).
• Perform other duties as assigned.

Qualifications:
Education:

• Bachelor's degree in Engineering, Computer Science, or related field OR
• Associate's degree in Engineering, Computer Science, or related field PLUS 3 years of related experience OR
• 6 years of related experience in lieu of a degree.

Technical Experience:

• Minimum 5 years of experience administering and managing CAD Software and PLM Systems.
• Experience with problem-solving teams and mentoring employees.
• LEAN Engineering or 6 Sigma training desired.

Professional Skills:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with Email and Calendar applications in a professional setting.
• Expertise in CATIA and/or Pro/E CAD software.
• Advanced knowledge of IT infrastructure and hardware (server setup and database administration desired).
• Understanding of Model-Based Definition, Functional Tolerancing, Geometric Dimensioning, and Tolerancing.
• Strong knowledge of mechanical design and installation procedures for CAD/PLM software.

Behavioral Skills:

• Strong organizational and time management skills.
• Ability to work effectively in a team environment.
• Ability to see tasks through to completion.

Desirable Skills:

• RCCA, CATIA V5, SmarTeam, and Windchill experience.

Travel:

• Domestic and/or international travel required; more than 1 week per year.

About Buchanan Technologies

Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce . Come join us and let's build something amazing together.

Follow Us:
LinkedIn: https://www.linkedin.com/company/buchanan-technologies/
Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.