TITLE: Senior End User Services Solution Architect

LOCATION: Commuting Distance from Chicago, Dallas, Atlanta.

TRAVEL: 25-50%

An End User Services Solution Architect is a practitioner in the field of Solution Architecture and will be working within the Global Practice Solutioning team.

The End User Services Solution Architect is a very experienced architect with cross-domain, cross-functional and cross-industry expertise. He/she outlines solution architecture descriptions, then monitors and governs their specification and costing during a sales campaign. Must have performed roles in End User Services (Service Desk, Workplace Services, Onsite Support) and in Presales, design / architect End User Services solutions for managed services. Experience in architecting solutions, responding to RFPs for End User Services Outsourcing Services.

Responsibilities include:

End User Services Outsourcing pursuits

Provide pre-sales / solution support to business requirements

Conducting requirement workshops to capture customer requirements and evaluation / analysis of their data

Apply domain expertise and innovative ideas to architect/design solutions, evaluate multiple options to meet client's business requirements

Respond to RFI / RFP's, prepare solution documentation and presentations

Design detailed delivery model for the run services

Build the costing details for the run solution

Present the solution to the customer during workshops, oral sessions

Manage and mitigate the risks associated with the proposed solution

Follow solution approval process

Business Development

Manages presales and solutioning activities for the service offering

Build and maintain costing models

Create wining proposals by closely working with Bid Managers, onsite sales teams, internal delivery organizations, 3rd party vendors

Build (and maintain repository) for costing models, proposals, and business development documents

Mentor and guide junior Solution Architect resources