Events Sys Eng II (EP), IT Services

This hybrid production/system engineer role will be in charge of both the health and maintenance of the production systems as well as the operation of the production systems during events.

On the production engineer side, a successful candidate will have a strong background in onsite production support, being able to design, program and operate live events ranging from ballroom style meetings to concerts and special events. Candidates should have a diverse background as a live production engineer demonstrating deep systems knowledge, strong organizational and interpersonal skills, and the ability to keep calm, focused and confident in a production environment. A successful candidate will have an impeccable focus and drive to constantly improve the customer experience.

For the systems engineer piece, the candidate will manage large production overhaul and maintenance projects, both planned and unplanned. When troubleshooting, the System Engineer will evaluate the risks with efficiency to properly gauge the optimum solution and act on what can be solved immediately and determine what solutions need to be taken to management.

The System Engineer within Event Productions should have a strong background in technical problem solving skills to support the operational engineers when systemic problems arise, and proactively, when invention and efficiency can be implemented to solve problems before they occur. Production technologies require systematic backup systems so that a buffer is created where the team and client will have knowledge of an implemented backup plan, but the end customer (attendee) will hopefully never even know a problem occurred. This requires system engineers to have a deep understanding of their systems to quickly identify root cause and offer efficient solutions to maintain production stability.

Key job responsibilities

This role will be directly responsible for the health and success of all the production equipment located within the venue, in addition to operating and ensuring the success of each event that takes place within the venue. This role will also directly work with the rest of the System Engineers and Production Engineers within the Event Production organization, to ensure that the quality of the systems and the operating procedures remain of bar raising quality.

Responsibilities include:

• Promptly, thoroughly, professionally communicate with team, customers, and business partners.

• Proactively engage with production team to pursue process improvements.

• Search out opportunities to help others improve skillsets and knowledge base.

• Contribute as a subject matter expert in the field of audio/visual production.

• Design, program and operate live events with autonomy, taking the customers' ideas and delivering an outstanding product.

• Ensure industry best practices are followed with a safety first mindset.

Pre-event:

• Event setup and technical coordination of assigned systems.

• Recommend technical resource scheduling for equipment and labor script.

• Thorough testing of equipment use cases ahead of event.

• Clear communication with all team members.

Event execution:

Operational technical services for assigned events.

Optimizing systems for the best quality attainable.

Technical leadership of vendor engineers when required.

Dynamically flex to client needs and changes.

Post-event:

- Assist with strike of event space(s), ensuring correct equipment handling and storage.

- Participate in post-event feedback discussions/surveys.

This is a full time, 40/hr week position with adaptive event hours (not necessarily normal business hours). Travel to cities throughout the US would be expected, approx 25% of the time during the first year.

A day in the life

This engineer will keep a weekly schedule of standard maintenance, work with the onsite event coordinators and producers to plan for and execute the events, coordinate additional staffing with third party vendors, and communicate regularly with the rest of the team members to stay connected to the overall team status.

About the team

Event Productions Large Production Venue team of engineers and system engineers work daily with the installed production equipment, helping to plan and execute each event within the space.

BASIC QUALIFICATIONS

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- 4+ years of technical support experience

- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

- Bachelor's degree in IT, computer science or equivalent

- 2+ years in an entertainment / film / television / theatre production environment.

PREFERRED QUALIFICATIONS

- 3+ years of supporting a windows server environment experience

- Experience supporting video conference and teleconference equipment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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