Extra Help Customer Service

Job no: 519337
Work type: On Campus
Location: Normal, Illinois

Title: Extra Help Customer Service
Division Name: Finance and Planning
Department: Superintendence

Job Summary

To provide exceptional customer service to the campus community. Major responsibilities include servicing the internal and external customers by processing departmental work orders, processing building/office key requests, issuing/accepting returns of building/office keys, creating and conducting access audits, key transactions/charges, acting as a general receptionist by answering telephones and greeting walk-in traffic, as needed, as well as assisting with important departmental projects as needed, such as electronic key box implementations, facilities approval process, internal and partner charges/billing processes, and acting as a general receptionist by answering telephones and greeting walk in traffic.

Salary Rate / Pay Rate

$16.80 per hour

Required Qualifications

1. High school graduation or equivalent
2. Two (2) years of work experience in customer service that includes project coordination, process improvements, and/or business analysis.

Preferred Qualifications

1. Broad knowledge of office practices and procedures
2. Knowledge of computers
3. Excellent written and oral communication skills
4. Ability to work independently and exercise independent judgment
5. Ability to deal with the public and clients in a friendly, positive manner
6. Initiative and ability to solve problems and identify alternative solutions.
7. Ability to promote team building through effective and timely communication.
8. Knowledge and understanding of University and departmental policies and procedures.
9. Ability to attend meetings during various times of day or night.
10. Must be able to speak and hear clearly over the radio and telephone.
11. Must be able to multitask and work under stressful conditions.
12. Valid Illinois driver's license

Work Hours

Hours worked between 7:30 a.m. - 5:00 p.m., not to exceed 28 per week.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

September 2024

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

**This position is not eligible for student employment**

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Please be complete in the duties and responsibilities section for each position listed.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

Application Opened: 09/13/2024 08:45 AM CST
Application Closes: