Family Services Specialist I - Adult Protective Services

Are you an experienced Adult Protective Services ( APS ) professional with a passion for the safety and well-being of families? Are you hard-working, organized and able to prioritize competing priorities? Do you enjoy facilitating meetings and finding solutions to complex issues? If so, the Family Services Specialist I in the APS is for you. Chesapeake Human Services is seeking an experienced human services professional to work the Hotline, facilitate Family Partnership Meetings, and otherwise support the complex needs of the child welfare and adult services' team. This person would join the Hotline unit.

Under general supervision, the Family Service Specialist I performs a variety of case related activities involved in providing direct and indirect assistance to vulnerable, elderly and/or incapacitated adults. Major duties include the answering APS Hotline and completing data entry into the PeerPlace System, investigation, assessment, evaluation and provision of services for vulnerable or incapacitated adults, 18 years and older, who are alleged to be abused, neglected or exploited and determines if there is a need of any protective and/or services. This position makes time sensitive contacts with clients, significant others, interviews those who may have knowledge of the situation; and researches, obtains and analyzes complex financial and medical documents including psychological evaluations, as appropriate. Initiates legal actions such as petition for guardianship, conservatorship, and protective orders as identified to protect the incapacitated person or his or her assets from abuse, neglect, or exploitation. The Family Service Specialist is also required to perform after-hours on-call duty of Child Welfare and Adult Protective Services.
ESSENTIAL TASKS

• Conducts interviews or investigations and makes client/family assessments; formulates and implements plan; screens interstate referrals; sends out and reviews home study information.
• Provides individual and group counseling for client and family.
• Prepares purchase orders for client services, and negotiates provider rates; confirms provider availability and service authorization; verifies client information; processes invoices for payment.
• Interacts/coordinates with other agencies, organizations, or family/community members to provide services for client and family/prior custodians; makes referrals for other social services.
• Conducts home visits to supervise, observe, and document family interactions, activities, and environment; establishes schedule with parents/prior custodians for child visitation.
• Provides direct services to clients/families including teaching basic living, parenting, budgeting, or employment skills, providing mediation counseling, and accompanying clients to appointments.
• Collects and compiles information/data, and prepares periodic and special reports; maintains files/records for area of responsibility; develops program forms.
• Provides emergency services/crisis intervention for clients/families; protects clients through court involvement; testifies at local, state, and judicial appeals; provides client placement as needed.
• Conducts pre-service foster parent orientations and classes to evaluate/screen applicants; recruits and conducts training classes and orientations for volunteers.
• Provides information to public on eligibility requirements and available services for assigned area.
• Performs routine office tasks such as dictating case notes, data entry, typing correspondence or forms, filing, faxing, telephoning, or photocopying.
• Conducts training classes for service providers; certifies and recertifies approved providers; attends professional workshops and seminars to improve professional skills.
• Rotates through various service provider roles in such areas as CPS , foster care, and adoption.
• Performs other related duties as assigned

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : In order to be evaluated for vacancies in the Family Services Specialist job series, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human services related area.

To be considered for promotion, persons currently employed in the Family Services Specialist job series by a local department prior to January 1, 1999, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of six months of appropriate and related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record that is in compliance with City Driving Standards .

SPECIAL REQUIREMENTS : Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.

Preferred Qualifications

• Six months AS/ APS experience
• Experience conducting investigations
• Experience working with incapacitated adults
• Excellent OASIS documentation experience
• Experience in writing Court reports, Word documents, and emails