Field Service Technician

Description
Position Details:
Title: Field Service Technician
Location: Atlanta, GA
Shift: Monday - Friday, 8a-5p
Compensation: $30-$35/hr depending on qualifications and experience! + bonus, profit sharing, and per diem on qualifying travel.
Benefits: Company offers an industry-leading benefits package including Medical, Dental, Vision, 401k Match, generous PTO, FSA and Employee Assistance Program, and more!
Travel: 75%+ weekly travel in support of company SE customers. Vehicle, phone, laptop, tools, and gas card provided. Training will be provided at an out-of-region location, otherwise, you will be working in the SE US. Some airplane travel, but mostly by vehicle.

Position Description:
The Field Service Technician performs and carries out all tasks related to installing, assembling, servicing, and repairing company products. They provide customers with prompt, professional, and high-quality service. Work is performed at their location and/or at their customer sites. Services provided may be scheduled or on demand. Overnight travel on short notice is often required.
• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all company Products at customer sites; Represent company professionally and courteously following all company and customer safety requirements.
• Installing, configuring, calibrating, and maintaining control, measurement, and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic, and fluid connections; Understanding controls narratives and analyzing/troubleshooting process application-related issues.
• Analyzing and correcting communication issues; Properly addressing TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on company Products; Disassemble; assess the damage and evaluate failures on machines; diagnose problems with company machines by evaluating material condition and asking the customer questions; demonstrate the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.
• Read, understand, and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly, and repairs on company Products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service calls and at completion.
• Evaluate customer's future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications, and hazard analysis.
• Plan and schedule travel to best meet customer requirements, service schedule requirements, and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports, and forms on a timely basis; Collect data and make commissioning graphs using Company Software.
• Complete written repair reports to document the cause of failure, description of work performed, materials consumed, and condition of equipment as received and as returned to the customer.
• Conduct customer training on company Products when onsite.
• Perform all work per quality standards, establish safety procedures, and maintain a clean, safe work area.

• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up, and other duties assigned by the manager.

Requirements:
• A High School Degree or General Education Degree (GED)
• Electrical and / or electronic education/experience with wiring, electric motors, variable frequency drives and / or control panels experience is a must
• Experience with rotating equipment
• Must be able to read electrical schematics and have experience with 3-phase industrial power
• Ideal Military ratings include Electrical, Machinist's Mates, EN, Aviation mechs and electrical, GSE and GSM, Ground Support, and power distribution techs.

If you have worked on rotating equipment, and/or have some PLC experience, this may be the right fit for you.

The company is looking for someone to take initiative - identify what needs to be done and do it before being asked or directed; stay customer-focused - demonstrate concern for satisfying external and internal customers; someone who can be a team player - interact with people effectively and supportively!