About APPLIED Adhesives:

We have you covered.

Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.

With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we're not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company

We have countless victories that we could celebrate, but we're more interested in looking forward than back. We've collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.

Come join us!

The Role:

We are seeking an experienced Field Service Technician. This position is heavily involved in the adhesive and equipment sales process and is the primary technical interface for an assigned set of geographically grouped customers and Applied sales professionals.

This person will be the technical liaison between customers and the larger Applied team including sales, management, customer support, and suppliers.

You must live in the Grand Rapids, MI. area to be considered for this position.

Key Responsibilities:

• Travel to customers to support technical and sales reviews, training seminars, demonstrations, and product/process troubleshooting.
• Installation of adhesive equipment and other equipment at customer locations.
• Technical liaison between customers and the Applied team.
• Make product suggestions and process improvement recommendations to customers.
• Support R&D and TS laboratory project prioritization by submitting project requests, clear communication, and timeline coordination.
• Analyze and interpret laboratory and customer data for technical accuracy and completeness. Prepare results in professional reports, presentations, and data packages for internal and external candidates.
• Prepare reports for all demonstrations, presentations and customer facing visits.
• Assists inside and outside sales representatives in preparing cost estimates for equipment orders.
• Input information in regard to customer visits into ServiceMax.

You Are Ideal for This Role If You:

• Have a bias for action and like to take initiative.
• Are a team-player, but also work well independently.
• Have the willingness to learn and are personally driven to succeed.

Physical Requirements:

• Must be able to remain in a stationary position.
• Constantly operates a computer and other office productivity machinery.
• Able to communicate information and ideas so others will understand.

Experience and Qualifications:

• Associates degree or equivalent combination of education and experience, not required, but preferred.
• Must be well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
• Demonstrated excellence in verbal and written communication skills.
• Ability to build and manage relationships and demonstrate resilience and ability to handle difficult situations with a positive "can do" attitude. Also, have proven experience & ability to work independently as well as in a team environment.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, and ServiceMax.
• Proven success in a fast-paced environment.
• Able to efficiently manage multiple tasks at the same time.
• Demonstrated ability to take initiative and use independent judgement.
• Displays personal and business integrity.
• Ability to work weekends and/or evening as needed, and open to travel.
• Ability to handle objects weighing up to 25 lbs. and on occasion may be expected to list objects weighing up to 50 lbs.

Why Work for Us:

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Leading with Integrity, Collaboration, and Passion

In today's dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it's demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.

Our Core Values:

Leadership

We are the leaders we wish to follow at work and in our communities.

Collaborative

One team delivering exceptional value and service.

Passion

We enthusiastically pursue excellence.

Integrity

We choose to be ethical and trustworthy.

Relentless Customer Focus

Our customers are at the heart of everything we do.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.