Food and Beverage Assistant at Old World Wisconsin - LTE

Introduction

The Wisconsin Historical Society , considered one of the nation's finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society, founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving and sharing stories. At its core, the Society believes that increasing the public's knowledge of history has profound societal, cultural, and economic benefit. The Society's values are to Embrace a Spirit of Service, Engage our Expertise, Spark Enthusiasm, Cultivate Inclusion, Exceed Expectations, and Think Big and Grow with Purpose. Its collections, historic sites and museums, historic preservation office and extensive educational programs are focused on enriching and transforming lives through unparalleled access to history.

Click HERE for more information about working at the Wisconsin Historical Society.

Position Summary

Old World Wisconsin is a 600-acre outdoor living history museum located in Eagle, Wisconsin. Guests explore homes, farms, and businesses that come from across Wisconsin, exploring stories of place and perseverance from the 1840s to the 1930s. With a focus on hands exploration and immersive spaces, OWW is a celebrated destination for families and friends making new memories, sharing stories, and connecting to Wisconsin's past as they get inspired for their own futures. Staff work in historic indoor and outdoor spaces in the beauty of the Kettle Moraine State Forest to bring history to life for tens of thousands of guests each summer.

The Food and Beverage Assistant supports the vision of the Wisconsin Historical Society by assisting guests with food and beverage needs during daily operation and during private/ticketed events at multiple locations across site at Old World Wisconsin. The Food and Beverage Assistant reports to the food and beverage manager.

Duties:

Operate a food and beverage sales location

• Greet and welcome all guests.
• Provide friendly sales assistance at all food service sales stations and all dining areas.
• Operate the food service POS system.
• Ensure all guests are properly charged. Accept payment and give change; completing cash, check and bankcard transactions according to established procedure. Account for all revenue collected during the day. Account for overages or shortages in the receipts for the day, documenting discrepancies.
• Maintain sufficient change in change drawer, and keep register and credit card tape on hand to ensure smooth food service operations throughout the day.
• Present menus, and answer questions about menu items, providing accurate information.
• Serve food and beverages located at sales stations including ice cream, bottled beverages and baked goods. Assist in serving kitchen prepared or grilled food to guests.
• Assist cooks in assembling packaged meals while observing all sanitation and safety standards.
• Assist in banquet operations, including transporting and serving banquet food, setting and clearing tables, restocking beverage containers and waiting on tables.
• Assist in the regular set up and tear down of tables, chairs, and other equipment to prepare event locations for operation and public use.
• Answer telephone inquiries.
• Assist colleagues in the spaces you are working with the task at hand
• Check identification of guests to make sure they meet age requirements for purchase of alcohol products, prepare and serve alcoholic and non-alcoholic beverages consistent with the attraction's standard drink recipes.
• Determine when a guest may have had too much alcohol and follow procedures to ensure the guest's safety.
  

Maintain sanitation, cleanliness and appearance of areas

• Maintain the cleanliness of all dining, serving, display and sales areas, indoors and outdoors, throughout the day; including tables, floors, chairs, counters, windows and other surfaces in all food service facilities.
• Clean, stock and maintain food, condiment, tableware and beverage displays.
• Clear and clean tables after guests have finished dining.
• Assist in maintaining the cleanliness of kitchen, food prep, and storage areas.
• Maintain personal appearance according to attraction standards and wear a clean, laundered attraction approved uniform each day

Provide museum, event and food service information to museum guests

• Be well versed in programs and daily events and be able to relay the information to guests in a clear and helpful manner.
• Be knowledgeable of safety and emergency procedures including reporting procedures, locations of first aid supplies, storm shelter areas and emergency communication procedures.
• Facilitate contact between event sales team and potential clients
• Notify the Food & Beverage Manager or Food Service Lead immediately if a guest has a complaint.

Salary Information

Pay ia $15.00 per hour. This classification is in schedule and class 03-09. Night and weekend differential is 80 cents per hour.

Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.

Job Details

A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 32 hours per week.

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

• Excellent communication and interpersonal skills and enthusiasm for providing great guest experiences. Customer service experience preferred.
• Ability to work as a member of a team with colleagues from different backgrounds, cultures, upbringings and familial situations.
• Possesses an enthusiasm for demonstrating and sharing historical activities with the public.
• Ability to work with a minimum of guidance and supervision
• Ability to do basic mathematical computations, handle money, and operate a point-of-sale system
• Must be 16 years of age.
• Must be available to work days, evenings, weekends and special events.
• Must be able to work both indoors and outdoors in air conditioned and non-air conditioned spaces and in hot or cold weather.
• Be able to safely lift and easily maneuver trays of food and or drinks
• Requires prolonged sitting or standing, some bending, stooping, and stretching
• Ability to stand for extended periods of time and to climb up and down stairs carrying 20 lbs.

How To Apply

Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.

We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions can be directed to dawn.garcia@wisconsinhistory.or g or (608) 264-6670

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Deadline to Apply

Applications will be accepted until the position is filled.