Food and Beverage Manager
Hyatt Vacation Club at Coconut Cove, Florida
Employer: Hyatt Vacation Ownership
Industry: Food
Salary: Competitive
Job type: Full-Time
Job Description
Shift: 1st/2nd; must be available to work weekends and holidays.
Requirement: Valid Driver's License with a good driving record
#LI-MM1
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees.
• Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Ensures that all employees, team leaders and managers understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Ensures all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Managing and ConductingHuman Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Shift: 1st/2nd; must be available to work weekends and holidays.
Requirement: Valid Driver's License with a good driving record
#LI-MM1
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees.
• Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Ensures that all employees, team leaders and managers understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Ensures all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Managing and ConductingHuman Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Created: 2024-06-30
Reference: J3R02L6YQN4MRTRGVWX
Country: United States
State: Florida
City: Hyatt Vacation Club at Coconut Cove
Similar jobs:
-
Internship - Food & Beverage, Graphic Design & Project Management (Spring 2025)
Universal Orlando in Orlando, Florida -
Senior Food and Beverage Manager - The Diplomat Beach Resort, Curio by Hilton
Hilton Worldwide Holdings Inc in Hollywood, Florida -
Assistant Manager, EHS - Universal Epic Universe (Food & Beverage)
Universal Orlando in Orlando, Florida -
Food and Beverage Manager, Scratch Market - Hilton Orlando
Hilton Hotels & Resorts in Orlando, Florida -
Food and Beverage Assistant Manager
Hyatt Vacation Ownership in Hyatt Vacation Club at Coconut Cove, Florida -
Assistant Food & Beverage Manager (Roving)
Hyatt Hotels Corporation in Orlando, Florida -
Food and Beverage Manager - Hilton Orlando Buena Vista Palace
Hilton Hotels & Resorts in Orlando, Florida -
Assistant Manager Food and Beverage, Beech/Harvest - Signia by Hilton Orlando Bonnet Creek
Hilton Worldwide Holdings Inc in Orlando, Florida -
Food & Beverage Office Manager| Donald L Tucker Civic Center
AEG in Tallahassee, Florida💸 $17 - $20. per hour -
Food and Beverage Manager - Peacock Alley at Waldorf Astoria Orlando
Hilton Worldwide Holdings Inc in Orlando, Florida -
Assistant Food & Beverage Manager (Roving)
Hyatt Regency Orlando in Orlando, Florida -
Food & Beverage Health and Safety Manager
HMSHOST in Miami, Florida -
Assistant Food and Beverage Manager
AEG in Bradenton, Florida -
Assistant Food and Beverage Manager - Peacock Alley at Waldorf Astoria Orlando
Hilton Worldwide Holdings Inc in Orlando, Florida -
Food and Beverage Manager - Marriott Hutchinson Island Beach Resort
Concord Hospitality in Stuart, Florida💸 $45000 - $52000. per year -
Food and Beverage Manager (Full-time) | InterContinental Miami Downtown
IHG in Miami, Florida