Franchise Brand Operations Manager - Bath & Body Works - London, UK
Columbus, Ohio
Employer: Bath & Body Works
Industry: International
Salary: Competitive
Job type: Full-Time
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. The Franchise Brand Operations Manager plays a pivotal role in ensuring the success of a franchise brand in the local market. They lead the day-to-day operations and drive critical initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and escalating. Responsibilities Grow & Drive the Business: Deliver consistent sales growth
Qualifications
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. The Franchise Brand Operations Manager plays a pivotal role in ensuring the success of a franchise brand in the local market. They lead the day-to-day operations and drive critical initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and escalating. Responsibilities Grow & Drive the Business: Deliver consistent sales growth
- Developing and implementing franchise brand strategies and initiatives across the region
- Analyzing in-market trends and consumer behavior to identify opportunities for growth and improvement.
- Ensuring compliance with brand standards and guidelines across all BBW franchise locations. Create a disciplined culture focused on detailed execution of processes, procedures, and initiatives, while identifying and communicating to leadership opportunities for improvement within results
- Create customer intimacy through spending time in stores, reinforcing the use of company provided training tools, and personally demonstrating how to develop a customer centric culture!
- Collaborating with franchisees to ensure alignment on brand initiatives, including marketing, merchandising, and supply chain teams.
- Developing and managing budgets
- Monitor store condition and communicate maintenance issues/expected resolution to franchise partners.
- Leading and coaching a team of brand operations professionals, providing direction and guidance to ensure successful execution of brand initiatives.
- Collaboratively coach and empower partner FLT and SLT leadership teams to deliver a consistent, branded customer experience across all stores, including:
- Training stores on effective selling techniques.
- Distortion of time to the transfer of knowledge and skill through consistent store visits, and subsequent follow-up on execution with Home Office and franchisees
- Inspiring a shared vision by communicating clear goals, and fostering a positive and exciting work environment
- Regular store visits to include in-store activities, behavior modeling and FLT/SLT coaching focused on execution of the overall customer experience, including selling model and visual merchandising (includes merchandise flow)
- Developing and maintaining relationships with key collaborators, such as franchisees/partners
- Provide timely and effective communication, including participation in relevant weekly monthly and business reviews.
Qualifications
- Proven experience in Retail Operations/Field Management. Franchise (partner) experience strongly preferred and/or multi-unit store management
- Consistent track record in talent development and influence
- Ability to quickly analyze key business metrics, and results to identify performance improvement opportunities, and recommend meaningful solutions
- Capable of creating customer intimacy through an acute sense of brand and customer awareness
- Work cross level, cross-functionally, cross-culturally, and build strong relationships
- Ability to work with Senior level leadership
- Ability to communicate, influence, and negotiate effectively
- Must have ability to recognize opportunities and quickly turn opportunities into recommendations
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Ability to travel up to 50%
- Bachelor’s Degree or equivalent experience required
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase program with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off, paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
- Visit bbwbenefits.com for more details.
Created: 2024-09-21
Reference: 04FXX
Country: United States
State: Ohio
City: Columbus
ZIP: 43026
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