Division: Ambulatory Operations

Work Arrangement: Onsite only

Location: Houston, TX

Salary Range: $33,770 - $41,600

FLSA Status: Nonexempt

Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.

Summary

The primary responsibility is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient's visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services. We are seeking an individual who is customer service oriented, experienced and knowledgeable of front desk duties. This position requires the ability to work in a fast-paced environment and to deal with stressful situations.

Job Duties

• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC.
• Collects patient copays.
• Responsible for daily reconciliation of all payments and petty cash.
• Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends Front Desk team meetings.
• Manages patient appointments and may schedule follow up visits.
• Responsible for distributing patient documents and scanning documents in EPIC.
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
• May pre-certify patient insurance for clinic procedures.
• May provide instructions to patients concerning testing and surgeries.
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Provides varied, job-related administrative support as needed.
• May correspond with insurance companies regarding patient accounts.
• Performs other duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• Customer service experience.
• Proficient in English (oral and written).
• Proficient with Microsoft Office suite, specifically Excel and Word.
• Strong Interpersonal and organizational skills.
• Strong problem solving skills.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Requisition ID: 19963